Workmanship and Manufacturers/Supplier Warranty

Warranties protect you from mistakes made by a contractor or defective products from the manufacturer/supplier. It is therefore paramount that you, as a client that make use of services and products, clearly understand the differences between a workmanship warranty and a manufacturer/supplier warranty.

Workmanship Warranty
A workmanship warranty is an agreement offered to you by the contractor that states specific conditions regarding the proper use of the products that was installed and the number of months the work is covered by the contractor. It is in no way connected to warranties offered by the manufacturer/supplier of the products installed.

Example: The contractor installs a stove, gate motor, CCTV camera, circuit breaker etc. at your premises. The equipment stops functioning after one week. The contractor investigates and discovers that the equipment was installed incorrectly and that the fault was caused by this installation.

Who is at Fault?
The contractor is at fault because the product was not installed properly, In other words, the workmanship caused the problem; there was nothing wrong with the product. Therefore, the contractor is responsible to repair the installation, not the manufacturer of the product.

Manufacturer / Supplier Warranty
A manufacturer/supplier warranty states conditions that apply to the electrical or security products purchased from the manufacturer. Whether you make the purchase or a contractor makes the purchase, the warranty is in no way connected to the work performed at your premises by the contractor.

Example: The contractor installs a stove, gate motor, CCTV camera, circuit breaker etc. at your premises. The equipment stops functioning after one week. The contractor investigates and discovers that the equipment was installed correctly and that the fault was caused by the product that malfunctioned.

Who is at Fault?
The manufacturer of the product is at fault because the product had a defect that originated at the manufacturing plant. In other words, the product caused the problem regardless of the contractor's good or bad workmanship. Therefore, the manufacturer is responsible to replace the product, not the contractor.

Dan Electrical Policy on Workmanship Warranties
At Dan Electrical we believe in providing exceptional service to our clients. We are committed to quality believing that integrity and honesty helps build life long relationships. Our workmanship carries a workmanship guarantee from the Electrical Contractors Association to the value of R15 000.
As soon as a complaint arises the customer must report it to Dan Electrical. We will email or fax a standard complaint form to the client which must then be completed and returned to Dan Electrical. We will endeavor to resolve the client`s complaint as soon as possible.

Please note;
1.   The first call out to the customer will be free if it is proven that the complaint is due to a workmanship or manufacturers warranty problem.  If misuse or a secondary fault caused the problem, the costs will be for the clients account.
2.   Costs related to workmanship problems will be covered by Dan Electrical
3.   Costs related to manufacturers problems will be covered by the manufacturer and or supplier of that product.  This means that traveling and labour costs, if applicable, will still be for the clients account.

For more information contact us on 012 997 2737 or visit our website at www.danelectrical.co.za